Last updated: November 5, 2026
1. Who we are
Paragym Inc. (“Paragym”, “we”, “us”) operates an acrobatics, circus and parkour gym and the website https://paragym.com (English) and https://paragym.com/fr/ (French).
Address: 5465 rue de Bordeaux, Montréal (Plateau-Mont-Royal), Québec H2H 2P9, Canada
Phone: (438) 600-2605
General email: info@paragym.com
Person responsible for the protection of personal information (Québec Law 25 / Act respecting the protection of personal information in the private sector): Elton, Manager (Gérant / Responsable de la protection des renseignements personnels), elton@paragym.com.
2. Scope
This privacy policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, contact us, book or take part in our courses (kids and adults), buy gift cards or memberships, or otherwise deal with Paragym. It is designed to meet Québec’s Law 25 and, where applicable, Canada’s PIPEDA.
Payment card numbers are processed by our booking/payment providers; Paragym does not store full card numbers on its own servers.
3. Personal information we collect and why
| Category | Examples | Main purposes |
|---|---|---|
| Identity & contact | Name, email, phone, language preference, emergency contact (when provided) | Respond to inquiries; create and manage accounts/bookings; communicate about classes, schedule changes and safety |
| Participant / membership | Age or date of birth (especially for minors), class history, waivers/consents, notes needed for safe participation | Register participants; adapt courses; meet safety and contractual obligations |
| Billing & transactions | Billing address, purchase history, invoices; last digits / token of a card via the payment provider | Process payments, refunds, gift cards and memberships; accounting and tax records |
| Website & device | IP address, browser/device type, pages viewed, approximate location derived from IP, cookie identifiers | Operate and secure the site; remember language (Polylang); statistics and marketing only after consent |
| Communications | Emails, messages, chat with our booking tools, call notes | Customer service; follow-up; improve our services |
| Marketing preferences | Consent to receive newsletters/offers; opt-out status | Send promotional messages only with consent (or as otherwise allowed by law) |
We collect this information when you give it to us (forms, email, phone, in person, booking platforms), when you use the site (cookies/pixels subject to consent), and from service providers that process bookings or payments on our behalf.
4. Consent and withdrawal
We obtain consent where required—clearly, freely and for specific purposes. You may withdraw consent at any time, subject to legal or contractual limits and reasonable notice, by contacting Elton at elton@paragym.com, by using unsubscribe links in emails, or via the cookie banner (“Manage Consent”).
Withdrawing consent may limit some services (for example, we cannot process a booking without the information needed to deliver it). Cookie consent for statistics and marketing is opt-in for Québec visitors (Complianz).
5. Cookies and similar technologies
We use necessary cookies for the site to work (including language and consent preferences). Statistics cookies (Google Analytics) and marketing/tracking technologies (Meta / Facebook Pixel) load only after you accept them in the Complianz consent banner.
Details, the list of cookies and how to change your choice are in our Cookie Policy:
- English: Cookie Policy (CA)
- French: Politique relative aux témoins (CA)
6. Communication to third parties
We do not sell your personal information. We share it only with service providers that need it to help us operate, or when the law requires it:
- Momence — online scheduling, bookings, memberships, webchat and related payments (personal information handled under Momence’s terms/privacy policy).
- Healcode / Mindbody widgets — scheduling widgets still embedded on some pages; data entered there is processed by Mindbody.
- Google Analytics (Google LLC, United States) — site usage statistics, only after consent.
- Meta Platforms (Facebook Pixel, United States) — advertising measurement / remarketing, only after consent.
- SendGrid and/or Amazon SES (United States) — sending transactional and (where consented) marketing email.
- ChemiCloud — website hosting (Canada).
- WordPress plugins that support the site (e.g. Complianz for consent, Polylang for language, WP Rocket for performance, Rank Math for SEO) — generally technical/functional data.
- Professional advisors (accountant, lawyer, insurer) and authorities when required by law or to protect rights and safety.
These providers act as service providers / agents or, for some analytics/ads tools, as independent controllers for their own purposes. We ask them to use personal information only for the services they provide to us, except where they are independent controllers (read their privacy policies).
7. Transfers outside Québec
Some providers above are located in the United States or store data there (notably Google, Meta, Momence/Mindbody, SendGrid, Amazon SES). When personal information is communicated outside Québec, Law 25 requires us to assess privacy risks. We have considered the sensitivity of the information, the purposes, and the contractual and technical safeguards available, and we take reasonable measures to protect it. By using our services that rely on these tools (for example booking online), you acknowledge that such transfers may occur.
[ASSUMPTION — please confirm] A written privacy impact assessment (évaluation des facteurs relatifs à la vie privée) covering these US transfers has been completed or will be completed and kept on file by the person responsible for personal information.
8. Retention periods
We keep personal information only as long as needed for the purposes above, then securely destroy or anonymize it. Periods below are proposed / assumed where marked—please confirm before publishing:
- General inquiries / emails with no account: up to 24 months after the last exchange. [ASSUMED]
- Client, membership and booking records: for the relationship, then 3 years. [ASSUMED]
- Invoices and accounting documents: 7 years (tax / bookkeeping). [ASSUMED — confirm with your accountant]
- Waivers and liability-related records: 3 years after last participation (or longer if a claim is open). [ASSUMED]
- Marketing lists: until you withdraw consent, then promptly deleted/suppressed. [ASSUMED]
- Analytics identifiers / cookies: according to each cookie’s lifetime (see Cookie Policy); analytics reports typically up to 26 months. [ASSUMED]
- Security / server logs: up to 12 months. [ASSUMED]
- Records of confidentiality incidents: at least 5 years after the incident (Law 25). [ASSUMED legal minimum]
9. Your rights
Subject to the Act, you may request:
- Access to your personal information
- Rectification of inaccurate, incomplete or ambiguous information
- Withdrawal of consent to optional processing (e.g. marketing, non-essential cookies)
- De-indexation — that we stop disseminating information or de-index a hyperlink, in the cases provided by Law 25
- Portability — to receive computerized personal information you provided, in a structured and commonly used technological format, when held in that form
To exercise these rights, email elton@paragym.com (or write to the address above). We will respond within the time limits set by law. We may ask for information to verify your identity.
10. Security measures
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information, including access controls on systems and mailboxes, HTTPS on the website, host-level security with our Canadian host, and limiting staff access to what is needed for their role. No method of transmission or storage is perfectly secure; we work to reduce risk and to improve our practices over time.
11. Minors
We offer courses for children. For a person under 14, we collect and use personal information with the consent of the person having parental authority (or tutor), except where the law allows otherwise. Teenagers 14 and over may, in many cases, consent themselves; we still encourage parental involvement for bookings and payments.
12. Confidentiality incidents
If a confidentiality incident presents a risk of serious injury, we will notify the Commission d’accès à l’information du Québec and the affected persons as required by Law 25, and we will keep a register of incidents.
13. Complaints
- Contact first the person responsible: Elton, elton@paragym.com, Paragym Inc., 5465 rue de Bordeaux, Montréal (Québec) H2H 2P9.
- If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec: cai.gouv.qc.ca.
For matters under federal PIPEDA that are not resolved with us, you may also contact the Office of the Privacy Commissioner of Canada.
14. Changes
We may update this policy. The date at the top will change. The current version is always published on this page once approved. Material changes may also be announced by email or notice at the gym when appropriate.
15. Contact
Questions about this policy or your personal information:
Elton, Manager — Responsible for the protection of personal information
elton@paragym.com · (438) 600-2605
Paragym Inc., 5465 rue de Bordeaux, Montréal (Plateau-Mont-Royal), Québec H2H 2P9
General: info@paragym.com